{"id":12,"date":"2026-05-07T22:05:50","date_gmt":"2026-05-07T22:05:50","guid":{"rendered":"https:\/\/pawraaj.com\/?page_id=12"},"modified":"2026-05-07T22:10:13","modified_gmt":"2026-05-07T22:10:13","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/pawraaj.com\/?page_id=12","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"12\" class=\"elementor elementor-12\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c27728e e-flex e-con-boxed e-con e-parent\" data-id=\"2c27728e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-343e90d9 elementor-widget elementor-widget-text-editor\" data-id=\"343e90d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<div class=\"relative basis-auto flex-col -mb-(--composer-overlap-px) pb-(--composer-overlap-px) [--composer-overlap-px:28px] grow flex\">\n<div class=\"flex flex-col text-sm\">\n<section class=\"text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [&amp;:has([data-writing-block])&gt;*]:pointer-events-auto [content-visibility:auto] supports-[content-visibility:auto]:[contain-intrinsic-size:auto_100lvh] R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" data-turn-id=\"request-69fbb25f-c0e4-8323-a0c7-0675d2e647c0-5\" data-testid=\"conversation-turn-40\" data-scroll-anchor=\"false\" data-turn=\"assistant\">\n<div class=\"text-base my-auto mx-auto pb-10 [--thread-content-margin:var(--thread-content-margin-xs,calc(var(--spacing)*4))] @w-sm\/main:[--thread-content-margin:var(--thread-content-margin-sm,calc(var(--spacing)*6))] @w-lg\/main:[--thread-content-margin:var(--thread-content-margin-lg,calc(var(--spacing)*16))] px-(--thread-content-margin)\">\n<div class=\"[--thread-content-max-width:40rem] @w-lg\/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\">\n<div class=\"flex max-w-full flex-col gap-4 grow\">\n<div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal outline-none keyboard-focused:focus-ring [.text-message+&amp;]:mt-1\" dir=\"auto\" tabindex=\"0\" data-message-author-role=\"assistant\" data-message-id=\"9b75541c-30e7-41e3-b3ef-035bb7b456c2\" data-message-model-slug=\"gpt-5-5\" data-turn-start-message=\"true\">\n<div class=\"flex w-full flex-col gap-1 empty:hidden\">\n<div class=\"markdown prose dark:prose-invert wrap-break-word w-full dark markdown-new-styling\">\n<h1 data-section-id=\"1977nob\" data-start=\"0\" data-end=\"34\">Refund &amp; Return Policy (Pawraaj)<\/h1>\n<h2 data-section-id=\"164orfg\" data-start=\"36\" data-end=\"46\">Returns<\/h2>\n<p data-start=\"47\" data-end=\"245\">At Pawraaj, we strive to deliver premium quality pet nutrition with every order. Due to the consumable nature of pet food products, we do not accept returns once the package has been opened or used.<\/p>\n<p data-start=\"247\" data-end=\"279\">Returns may only be accepted if:<\/p>\n<ul data-start=\"280\" data-end=\"409\">\n<li data-section-id=\"g3kukf\" data-start=\"280\" data-end=\"329\">The product received is damaged during delivery<\/li>\n<li data-section-id=\"1y0l4fs\" data-start=\"330\" data-end=\"363\">The wrong product was delivered<\/li>\n<li data-section-id=\"zpibk0\" data-start=\"364\" data-end=\"409\">The package is completely sealed and unused<\/li>\n<\/ul>\n<p data-start=\"411\" data-end=\"536\">To request a return, please contact us within <strong data-start=\"457\" data-end=\"481\">48 hours of delivery<\/strong> with clear photos\/videos of the product and packaging.<\/p>\n<hr data-start=\"538\" data-end=\"541\" \/>\n<h2 data-section-id=\"16gn7dk\" data-start=\"543\" data-end=\"553\">Refunds<\/h2>\n<p data-start=\"554\" data-end=\"684\">Once your request is reviewed and approved, refunds will be processed to the original payment method within <strong data-start=\"662\" data-end=\"683\">5\u20137 business days<\/strong>.<\/p>\n<p data-start=\"686\" data-end=\"711\">Refunds may be denied if:<\/p>\n<ul data-start=\"712\" data-end=\"837\">\n<li data-section-id=\"8j2b9o\" data-start=\"712\" data-end=\"753\">The product has been opened or consumed<\/li>\n<li data-section-id=\"1d0sf5w\" data-start=\"754\" data-end=\"787\">Damage is caused after delivery<\/li>\n<li data-section-id=\"15nmq6y\" data-start=\"788\" data-end=\"837\">The request is made after the allowed timeframe<\/li>\n<\/ul>\n<hr data-start=\"839\" data-end=\"842\" \/>\n<h2 data-section-id=\"yavhm5\" data-start=\"844\" data-end=\"856\">Exchanges<\/h2>\n<p data-start=\"857\" data-end=\"936\">We only replace items if they are defective, damaged, or incorrectly delivered.<\/p>\n<hr data-start=\"938\" data-end=\"941\" \/>\n<h2 data-section-id=\"siyzgh\" data-start=\"943\" data-end=\"959\">Cancellations<\/h2>\n<p data-start=\"960\" data-end=\"1068\">Orders can only be cancelled before they are packed or shipped. Once dispatched, orders cannot be cancelled.<\/p>\n<hr data-start=\"1070\" data-end=\"1073\" \/>\n<h2 data-section-id=\"1yfsxj7\" data-start=\"1075\" data-end=\"1088\">Contact Us<\/h2>\n<p data-start=\"1089\" data-end=\"1153\">For return, refund, or order-related support, please contact us:<\/p>\n<p data-start=\"1155\" data-end=\"1250\">Email: <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1162\" data-end=\"1181\">support&#8211;pawraaj@gmail.com<\/a><br data-start=\"1181\" data-end=\"1184\" \/>Website: <a class=\"decorated-link cursor-pointer\" target=\"_new\" rel=\"noopener\" data-start=\"1193\" data-end=\"1250\">pawraaj.com<\/a><\/p>\n<hr data-start=\"1252\" data-end=\"1255\" \/>\n<h2 data-section-id=\"1x5xxf7\" data-start=\"1257\" data-end=\"1274\">Important Note<\/h2>\n<p data-start=\"1275\" data-end=\"1415\" data-is-last-node=\"\" data-is-only-node=\"\">As pet food is a consumable product, returns and refunds are handled carefully to maintain product safety, freshness, and hygiene standards.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"z-0 flex min-h-[46px] justify-start\">\u00a0<\/div>\n<div class=\"mt-3 w-full empty:hidden\">\n<div class=\"text-center\">\u00a0<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<div class=\"pointer-events-none -mt-px h-px translate-y-[calc(var(--scroll-root-safe-area-inset-bottom)-14*var(--spacing))]\" aria-hidden=\"true\">\u00a0<\/div>\n<div class=\"pointer-events-none translate-y-(--scroll-root-safe-area-inset-bottom) R6Vx5W_threadScrollVars min-h-(--gutter-remaining-height,0px) group-data-stream-active\/scroll-root:h-[calc(var(--thread-response-height)-16*var(--spacing))]\">\u00a0<\/div>\n<\/div>\n<\/div>\n<div id=\"thread-bottom-container\" class=\"sticky bottom-0 z-10 group\/thread-bottom-container relative isolate w-full basis-auto has-data-has-thread-error:pt-2 has-data-has-thread-error:[box-shadow:var(--sharp-edge-bottom-shadow)] md:border-transparent md:pt-0 dark:border-white\/20 md:dark:border-transparent print:hidden content-fade single-line flex flex-col\">\n<div class=\"relative mx-auto h-0\">\n<div class=\"flex h-0 items-end justify-center motion-safe:transition-all motion-safe:delay-300 motion-safe:duration-300 group-[:not([data-scroll-from-end])]\/scroll-root:scale-50 group-[:not([data-scroll-from-end])]\/scroll-root:translate-y-2 group-[:not([data-scroll-from-end])]\/scroll-root:opacity-0 group-[:not([data-scroll-from-end])]\/scroll-root:pointer-events-none group-[:not([data-scroll-from-end])]\/scroll-root:duration-100 group-[:not([data-scroll-from-end])]\/scroll-root:delay-0 absolute start-1\/2 z-10 -translate-x-1\/2 bottom-[calc(100%+6*var(--spacing)+var(--thread-scroll-to-bottom-banner-offset,0px))]\">\u00a0<\/div>\n<\/div>\n<div id=\"thread-bottom\">\n<div>\n<div class=\"text-base mx-auto [--thread-content-margin:var(--thread-content-margin-xs,calc(var(--spacing)*4))] @w-sm\/main:[--thread-content-margin:var(--thread-content-margin-sm,calc(var(--spacing)*6))] @w-lg\/main:[--thread-content-margin:var(--thread-content-margin-lg,calc(var(--spacing)*16))] px-(--thread-content-margin)\">\n<div>\n<div class=\"[--thread-content-max-width:40rem] @w-lg\/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 mb-[var(--thread-component-gap,1rem)]\">\n<div class=\"flex justify-center empty:hidden\">\u00a0<\/div>\n<div class=\"pointer-events-auto relative z-1 flex h-(--composer-container-height,100%) max-w-full flex-(--composer-container-flex,1) flex-col\">\n<div class=\"absolute start-0 end-0 bottom-full z-20\">\u00a0<\/div>\n<form class=\"group\/composer w-full\" data-type=\"unified-composer\">\n<div class=\"hidden\"><input id=\"upload-files\" tabindex=\"-1\" multiple=\"multiple\" type=\"file\" \/><\/div>\n<div class=\"\">\n<div class=\"bg-token-bg-primary dark:bg-token-bg-elevated-primary dark-oled:bg-token-bg-primary 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