Refund & Return Policy (Pawraaj)

Returns

At Pawraaj, we strive to deliver premium quality pet nutrition with every order. Due to the consumable nature of pet food products, we do not accept returns once the package has been opened or used.

Returns may only be accepted if:

The product received is damaged during delivery
The wrong product was delivered
The package is completely sealed and unused

To request a return, please contact us within 48 hours of delivery with clear photos/videos of the product and packaging.

Refunds

Once your request is reviewed and approved, refunds will be processed to the original payment method within 5–7 business days.

Refunds may be denied if:

The product has been opened or consumed
Damage is caused after delivery
The request is made after the allowed timeframe

Exchanges

We only replace items if they are defective, damaged, or incorrectly delivered.

Cancellations

Orders can only be cancelled before they are packed or shipped. Once dispatched, orders cannot be cancelled.

Contact Us

For return, refund, or order-related support, please contact us:

Email: support–pawraaj@gmail.com
Website: pawraaj.com

Important Note

As pet food is a consumable product, returns and refunds are handled carefully to maintain product safety, freshness, and hygiene standards.